Terms of service

TERMS OF SERVICE

Last Updated: 5 August 2026

1. OVERVIEW

Welcome to Ardha Jewels ("Ardha Jewels", "Ardha", "we", "us", or "our").

These Terms of Service ("Terms") govern your access to and use of ardhajewels.com and any related webpages, online store features, products, services, content, tools, applications, and customer-support services provided by Ardha Jewels (collectively, the "Services").

Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

By accessing, browsing, creating an account, placing an order, or otherwise using our Services, you agree to these Terms and the policies incorporated into them, including our Privacy Policy, Shipping Policy, and Refund, Return and Cancellation Policy.

If you do not agree with these Terms, please do not access or use our Services.

These Terms apply to transactions and use of our Services in accordance with the applicable laws of India.

2. ELIGIBILITY AND USE OF THE WEBSITE

You may use our Services only if you are legally capable of entering into a binding agreement under applicable law.

If you are under the applicable age of majority, you may use our Services only with the involvement and consent of your parent or legal guardian where permitted by law.

You agree to provide accurate, complete, and current information when creating an account, placing an order, contacting us, or otherwise using our Services.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You must notify us promptly if you believe your account or credentials have been accessed or used without authorization.

3. OUR JEWELLERY PRODUCTS

Ardha Jewels makes reasonable efforts to ensure that product photographs, descriptions, colours, dimensions, specifications, stone details, finishes, and other product information displayed on our website are accurate.

However, slight differences may occur due to:

Screen and device settings.
Lighting and photography conditions.
Manufacturing and finishing processes.
Natural variations in stones and materials.
Hand-finishing or artisanal craftsmanship.
Photography and image processing.

Reasonable variations of this nature do not necessarily constitute a product defect.

Where applicable, product pages may provide information regarding materials, metal, plating, stones, dimensions, weight, purity, hallmarking, certification, or other relevant characteristics.

Customers should carefully review the product description and specifications before placing an order.

Ardha Jewels reserves the right to correct typographical errors, inaccuracies, omissions, or outdated information.

4. JEWELLERY-SPECIFIC INFORMATION

Where a product is described as containing precious metals, gemstones, semi-precious stones, pearls, Kundan, Polki, CZ, plated materials, or other materials, the applicable product page will provide the information made available for that product.

Where purity, weight, hallmark, certification, or other legally relevant information is applicable, such information will be provided in accordance with applicable law and the nature of the product.

Customers should not rely solely on photographs to determine product specifications.

The applicable written product description, invoice, certificate, or other documentation supplied with the product should be referred to for product specifications where applicable.

5. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to:

Limit quantities available for purchase.
Discontinue products.
Correct inventory errors.
Restrict orders where permitted by law.
Refuse or cancel an order where there is a legitimate reason to do so.

If a product becomes unavailable after you place an order, we will make reasonable efforts to notify you and, where applicable, provide an appropriate refund or alternative solution in accordance with applicable law and our policies.

6. ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance where additional verification is required.

Ardha Jewels may cancel or decline an order where permitted by law, including where:

A product is unavailable.
There is an obvious pricing or product-description error.
Payment cannot be verified or processed.
The order appears fraudulent or unauthorized.
The shipping information is incomplete or materially incorrect.
The order appears to involve unauthorized resale.
A technical or operational error prevents fulfillment.
Circumstances outside our reasonable control prevent fulfillment.

If we cancel an order for which payment has already been received, we will process the applicable refund in accordance with our Refund, Return and Cancellation Policy and applicable law.

7. ORDER CONFIRMATION

After placing an order, you should carefully check the confirmation information, including:

Product name.
Quantity.
Price.
Shipping address.
Billing information.
Contact information.
Delivery charges.
Applicable taxes.
Other applicable charges.

If you identify an error, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing, packing, customization, or dispatch.

8. PRICES, TAXES AND CHARGES

Prices displayed on our website are in the currency shown at checkout.

Prices may change from time to time, but changes will not affect orders already accepted except where correction or adjustment is required by applicable law.

The final amount payable will be displayed during checkout and/or in your order confirmation.

Where applicable, the order total may include:

Product price.
Applicable taxes.
Shipping charges.
Delivery charges.
Other charges expressly disclosed before purchase.

We will not intentionally impose undisclosed mandatory charges.

Promotional offers, discount codes, sales, and other offers may have additional terms and conditions.

9. PAYMENT

Payments are processed through payment methods and payment service providers made available through our Shopify store.

You represent that you are authorized to use the payment method selected for your purchase.

Payment information may be processed by third-party payment providers in accordance with their applicable terms, privacy policies, and security practices.

If a payment is unsuccessful, reversed, disputed, or otherwise not received, Ardha Jewels may suspend processing or fulfillment of the order until the payment issue is resolved.

10. SHIPPING AND DELIVERY

We ship orders to locations displayed as available during checkout.

Estimated delivery timelines are provided for guidance and may vary depending on:

Destination.
Courier availability.
Public holidays.
Weather.
Operational disruptions.
Incorrect customer information.
Customs or regulatory requirements.
Events beyond our reasonable control.

Delivery estimates are not guarantees unless expressly stated otherwise.

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, failure to receive the shipment, repeated delivery failure, or another circumstance attributable to the customer, additional charges or other applicable conditions may apply.

For complete information, please refer to our Shipping Policy.

Shipping Policy:
[INSERT SHIPPING POLICY LINK]

11. RETURNS, REFUNDS, EXCHANGES AND CANCELLATIONS

Returns, refunds, exchanges, and cancellations are governed by our separate Refund, Return and Cancellation Policy.

Nothing in these Terms is intended to remove or restrict any mandatory consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.

Please review the applicable policy before placing an order.

Refund / Return Policy:
https://ardhajewels.com/policies/refund-policy

12. CANCELLATION OF ORDERS

Cancellation requests should be submitted as soon as possible after placing an order.

Where cancellation is available and the order has not entered a stage where cancellation is no longer reasonably possible, we will process the request according to our cancellation policy.

Where an order has already been processed, customized, packed, dispatched, or otherwise reached a stage where cancellation is unavailable, the applicable Refund, Return and Cancellation Policy will apply.

Nothing in this section limits rights that consumers may have under mandatory applicable law.

13. CUSTOM, PERSONALIZED OR MADE-TO-ORDER JEWELLERY

Where Ardha Jewels offers customized, personalized, engraved, made-to-order, or specially commissioned jewellery, additional terms may apply.

Before production begins, we may require confirmation of:

Design.
Size.
Measurements.
Engraving.
Personalization.
Material.
Stone selection.
Other customization details.

Customers are responsible for reviewing and confirming customization information before production.

Because customized products may be produced specifically for an individual customer, cancellation, return, refund, or exchange may be subject to specific conditions disclosed before purchase and applicable law.

14. INTELLECTUAL PROPERTY

All intellectual property appearing on the Services, including:

Ardha Jewels name.
Ardha Jewels logo.
Brand identity.
Product photographs.
Jewellery photographs.
Product descriptions.
Website design.
Graphics.
Videos.
Written content.
Illustrations.
Designs.
Layouts.
Marketing materials.

is owned by Ardha Jewels or its respective licensors, unless otherwise stated.

You may access and use our website for personal and lawful purposes.

You must not, without our prior written permission:

Copy our product photographs for commercial use.
Reproduce our website content.
Copy or reproduce our original jewellery designs.
Modify or republish our content.
Sell or commercially exploit our content.
Use our logo or trademarks without permission.
Scrape or systematically extract website content.
Create derivative commercial material using our proprietary content.

All rights not expressly granted under these Terms are reserved by Ardha Jewels.

15. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services for functions such as:

Payment processing.
Shipping.
Analytics.
Customer support.
Marketing.
Reviews.
Social-media integrations.
Website functionality.
Fraud prevention.
Authentication.

Third-party services may have their own terms and privacy policies.

Our website may also contain links to third-party websites.

Ardha Jewels does not control third-party websites and is not responsible for their content, security, availability, policies, or practices.

You should review the applicable third-party terms and privacy policies before using those services.

16. SHOPIFY

Our online store is hosted and powered by Shopify.

Shopify provides the e-commerce technology and infrastructure that allows us to provide our online store and related Services.

Your purchase transaction is between you and Ardha Jewels.

Shopify's own terms, privacy practices, and other policies may also apply to your use of Shopify-provided services and infrastructure.

Nothing in these Terms is intended to make Shopify the seller of Ardha Jewels products.

17. PRIVACY AND PERSONAL INFORMATION

Your personal information is handled in accordance with our Privacy Policy.

Privacy Policy:
https://ardhajewels.com/policies/privacy-policy

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our Services.

Personal information may be processed by Ardha Jewels, Shopify, payment providers, delivery partners, technology providers, marketing providers, analytics providers, and other service providers where necessary for legitimate business purposes and/or as permitted or required by applicable law.

Nothing in these Terms overrides rights or obligations applicable under Indian data-protection law.

18. CUSTOMER REVIEWS, FEEDBACK AND USER CONTENT

If you voluntarily submit a review, testimonial, photograph, comment, suggestion, or other content relating to Ardha Jewels ("User Content"), you represent that:

You have the right to submit the content.
The content is truthful to the best of your knowledge.
The content does not violate another person's rights.
The content does not contain unlawful, defamatory, abusive, obscene, threatening, or malicious material.
The content does not contain malware or harmful code.

Where permitted by applicable law and subject to our Privacy Policy, you grant Ardha Jewels a non-exclusive, worldwide, royalty-free permission to reproduce, display, publish, adapt, and use User Content for operating, improving, and promoting our Services.

We do not guarantee that submitted reviews or User Content will be published.

We may remove User Content that violates applicable law, these Terms, or our reasonable content standards.

We will not knowingly present a fabricated customer review as a genuine customer experience.

19. WEBSITE INFORMATION AND ERRORS

We attempt to keep information on our website accurate and current.

However, the website may occasionally contain:

Typographical errors.
Pricing errors.
Inventory errors.
Product-description errors.
Technical errors.
Incorrect availability information.
Other inadvertent inaccuracies.

We reserve the right to correct such errors and update information.

Where an error materially affects an order, we will take reasonable steps to notify the affected customer and provide an appropriate remedy consistent with applicable law.

20. PROHIBITED USE

You must not use the Services:

For any unlawful purpose.
To commit or facilitate fraud.
To impersonate another person or business.
To provide false or misleading information.
To infringe intellectual-property rights.
To upload viruses or malicious code.
To interfere with website security or functionality.
To obtain unauthorized access to our systems.
To collect another person's personal information unlawfully.
To use automated systems to abuse or overload the website.
To scrape or commercially extract our content without permission.
To interfere with another customer's use of the Services.
To engage in conduct that violates applicable law.

We may suspend or restrict access where reasonably necessary to protect the Services, our customers, our business, or our legal rights.

21. AUTOMATED ACCESS, BOTS AND SCRAPING

You must not use bots, crawlers, scraping software, automated agents, data-extraction tools, or similar technologies to access or interact with the website in a manner that:

Circumvents technical restrictions.
Collects proprietary information without permission.
Places an unreasonable load on our systems.
Interferes with website operation.
Violates applicable law.
Violates these Terms.

We may use reasonable technical measures to restrict unauthorized automated access.

22. DISCLAIMERS

To the maximum extent permitted by applicable law, we do not guarantee that the Services will always be:

Available.
Uninterrupted.
Error-free.
Secure.
Completely accurate.
Free from technical defects.

Product information is provided for the purpose of helping customers make informed purchasing decisions.

Nothing in these Terms excludes any warranty, guarantee, statutory right, or remedy that cannot legally be excluded under applicable Indian law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Ardha Jewels and its owners, employees, contractors, service providers, affiliates, and partners will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services.

This may include, to the extent legally permissible, loss of profits, business interruption, loss of data, or other indirect losses.

However, nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or restrict a consumer's statutory rights or remedies.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from:

Your material breach of these Terms.
Your unlawful use of the Services.
Your fraud or intentional misconduct.
Your infringement of another person's rights.
Your unauthorized use of our intellectual property.

This provision will apply only to the extent permitted under applicable Indian law.

25. GRIEVANCE REDRESSAL

Ardha Jewels maintains a mechanism for receiving and addressing consumer grievances relating to the Services.

For consumer complaints, order issues, product concerns, or other grievances, you may contact us using the details below.

Grievance Officer: Nilesh Hari

Designation: Grievance Officer

Email: jewelsardha@gmail.com

Customer Care: +91 8828699861 / +91 7020877143

Principal Business Address:
104, Manish Industrial Premises No. 4,
Near Sai Baba Mandir, Navghar Road,
Vasai East, Maharashtra – 401203, India

We will acknowledge and address consumer complaints within the timeframes required by applicable law.

26. CONSUMER RIGHTS

Nothing in these Terms is intended to:

Exclude statutory consumer rights.
Restrict remedies available under applicable Indian law.
Prevent a consumer from approaching a competent consumer authority or forum.
Remove mandatory protections provided by applicable law.

Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or limited to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue to apply.

28. WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

These Terms, together with our Privacy Policy, Shipping Policy, Refund/Return/Cancellation Policy, and other policies expressly incorporated into them, constitute the agreement governing your use of the Services.

These Terms replace previous versions of the Terms of Service relating to the Services unless otherwise stated.

29. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Ardha Jewels may transfer or assign its rights and obligations as part of a legitimate business restructuring, merger, acquisition, sale, or similar transaction, subject to applicable law.

30. GOVERNING LAW

These Terms and your use of the Services shall be governed by the laws of India, subject to mandatory consumer-protection and other applicable laws.

Any dispute arising between you and Ardha Jewels will first be addressed through our customer-support and grievance-redressal process where appropriate.

Nothing in these Terms prevents a consumer from exercising any statutory right to approach a competent consumer commission, court, authority, or other forum available under applicable law.

Subject to the above, courts having appropriate jurisdiction over Ardha Jewels' principal place of business shall have jurisdiction over disputes arising from these Terms, to the extent permitted by law.

31. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we will publish the updated Terms on this page and update the "Last Updated" date.

Where required by applicable law, we will provide appropriate notice of material changes.

Your continued use of the Services after the updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

32. CONTACT INFORMATION

For questions regarding these Terms of Service, orders, products, complaints, or our Services, please contact Ardha Jewels using the information below.

Ardha Jewels

Website: ardhajewels.com

Email: jewelsardha@gmail.com

Customer Care: +91 8828699861 / +91 7020877143

Principal Business Address:
104, Manish Industrial Premises No. 4,
Near Sai Baba Mandir, Navghar Road,
Vasai East, Maharashtra – 401203, India

Legal / Registered Business Name: Ardha Jewels

Grievance Officer: Nilesh Hari

Grievance Officer Email: jewelsardha@gmail.com

Last Updated: 5 August 2026