Refund policy

Return, Replacement & Exchange Policy

At Ardha Jewels, we want you to be completely satisfied with your purchase. Please read the following Return, Replacement and Exchange Policy carefully before placing your order.

1. Return Policy

We offer a 3-day return window from the date of delivery.

Please note that Ardha Jewels does not provide refunds to the original payment method. Approved returns will be processed as Store Credit, which can be used towards a future purchase from Ardha Jewels.

A ₹120 return and reverse-logistics fee will be applicable.

The ₹120 fee is charged once per entire order, regardless of the number of products being returned from that order.

To Qualify for a Return

To be eligible for a return:

  • A return request must be submitted within 3 days of receiving the order.

  • The product must be unused, unworn and in brand-new condition.

  • All original tags, labels and packaging must be intact.

  • The original invoice must be available.

  • The product must not have any stains, scratches, marks, damage or other signs of use.

  • All product embellishments, stones, beads and other decorative elements must remain in their original condition.

  • The complete product and all items originally included with the order must be returned.

Returns Will Not Be Accepted If:

A return request may be rejected in the following circumstances:

  • The return request is submitted after the 3-day return period.

  • Any item, accessory, tag, packaging or other component included with the original shipment is missing.

  • The product has been used, worn, altered or misused.

  • The product has been damaged after delivery due to improper handling or use.

  • The product shows signs of wear, stains, scratches, perfume, cosmetics or other damage.

  • A product received with a complimentary/free gift is returned without the complimentary item.

  • Individual items from a promotional or bundled package are requested to be returned separately.

  • The product was purchased during a sale/promotion where returns are excluded.

  • The product was purchased using a credit note/store credit, where returns are excluded.

  • The product is sent back without first obtaining return approval from Ardha Jewels.

Ardha Jewels reserves the right to inspect the returned product and approve or reject the return request if the product does not meet the eligibility conditions stated above.

2. Return Process

If you wish to return a product, please contact us on WhatsApp as soon as possible:

WhatsApp: +91 8828699861 / +91 70208 77143

Please provide:

  • Your Order Number

  • Product Name or Product Details

  • A brief reason for the return

  • Relevant photographs/videos, if requested by our Customer Care team

All return requests must be submitted within 3 days of delivery.

Our Customer Care team will review your request and respond within 24 hours.

Once the return is approved, Ardha Jewels will arrange the reverse pickup from the delivery address, subject to service availability.

After the returned product is received, it will be inspected to ensure that it meets our return conditions. Once approved, the eligible amount will be issued as Store Credit, after deduction of the applicable ₹120 return and reverse-logistics fee.

No cash or original-payment refund will be provided for approved returns.

3. Damaged or Defective Product Policy

We take great care in packing and dispatching every order. However, if you receive a product that is damaged, defective or incorrect due to manufacturing or shipping-related issues, please contact us immediately.

Important:

Any damaged, defective, missing or incorrect product must be reported to us within 24 hours of delivery.

Please contact us through WhatsApp:

WhatsApp: +91 8828699861 / +91 70208 77143

You may be required to provide clear photographs and/or an unboxing video to help us verify the issue.

Replacement

If the issue is verified and approved by Ardha Jewels, we will arrange a replacement of the affected product, subject to product availability.

Please note: Ardha Jewels does not provide refunds for damaged or defective products. Only a replacement will be arranged for eligible claims.

Claims reported after 24 hours of delivery may not be accepted.

4. Missing Product / Incorrect Product

If any product or item included in your order is missing, or if you receive an incorrect product, you must notify us within 24 hours of delivery.

Please provide your order number along with clear photographs/videos of the received package and its contents.

After verification, Ardha Jewels will take the appropriate corrective action, which may include arranging the missing or correct product.

Claims reported after 24 hours may not be accepted.

5. Exchange Policy

We offer exchanges within 3 days of delivery, subject to the eligibility conditions mentioned below.

The product must be:

  • Unused and unworn

  • In brand-new condition

  • In its original packaging

  • With all original tags and labels intact

  • Free from stains, scratches, damage or signs of use

  • Returned with the original invoice and all items supplied with the order

A ₹120 exchange and reverse-logistics fee will apply.

The exchange fee is charged once per entire order, regardless of the number of products being exchanged from that order.

How to Request an Exchange

To request an exchange, contact us on WhatsApp:

WhatsApp: +91 8828699861 / +91 70208 77143

Please provide your order number and the product you wish to exchange.

Our Customer Care team will review your request and guide you through the exchange process.

Exchange requests must be submitted within 3 days of delivery.

Exchange availability is subject to product availability.

6. Important Conditions

  • All return and exchange requests must be approved by Ardha Jewels before the product is shipped back.

  • Products sent back without prior approval may be refused.

  • Customers are responsible for ensuring that the product is securely packed for return pickup.

  • Products must be returned with all original tags, packaging, invoice and accessories, where applicable.

  • Ardha Jewels reserves the right to reject any return or exchange that does not meet the conditions of this policy.

  • Store Credit issued for an approved return cannot be converted into cash or refunded to the original payment method.

  • Promotional, sale, bundled or credit-note purchases may be subject to additional restrictions as stated at the time of purchase.

7. Contact Us

For any questions regarding returns, exchanges, replacements or damaged/missing products, please contact:

Ardha Jewels
WhatsApp: +91 8828699861 / +91 70208 77143
Email: jewelsardha@gmail.com

Please keep your Order Number ready when contacting our Customer Care team so that we can assist you quickly.

Last Updated: 08 August 2026